What our customers and local business owners have to say about Chathams Pacific, Tonga's Domestic Airline
I have been to paradise and enjoyed every minute of my time there . I would like to thank you and all the staff at Chathams Pacific for the way we were greeted and treated. From your checkin staff to the pilots, all were great ambassadors for your airline. From me allso thanks for the jump seat flights, they were great . Malo Regards Brian and Norma Pine.
Just returned from a great 2 week trip to Tonga and had the pleasure of 3 flights on Chathams Air. My husband and I have traveled extensively and used many small domestic airlines throughout the world. Chathams Pacific was, without a doubt, the best airline we have used. Always on time and with excellent service. Hats off to all of you for a job well done.
Thanks for a wonderful experience
Nancy Boland, USA
We had all flights booked from Auckland to Vava'u, and our international flight was rescheduled meaning we would miss the scheduled local Chathams Pacific flight and lose one day of our sailing holiday.
After querying into the flexibility of the flights, Chathams Pacific were amazing and changed the local schedule slightly to meet our international flight. We have told so many friends of the great service and remain grateful for the airlines flexibility.
We had a wonderful holiday in Vava'u and feel very lucky to have experienced the wonderful hospitality of both your airline and the people of Tonga.
Without Chathams we would not be able to operate the way we do.
The years before Chathams were a nightmare in terms of wholesaler and travel agent’s confidence in the local tongan airlines. That has changed and we are now able to discuss packages and so forth with our worldwide network of wholesalers.
Chathams has brought back trust to our customers which allows us to market outer island stays again and much stronger. We can offer packages with close connections to international flights and it works!
The DC3 is the icing on the cake for us in Ha’apai, because no other aircraft would be more suitable to acclimatise guests to Ha’apai as a destination… It is just the laid back style we like to promote for Ha’apai.
The feedback of all our guests is great and everybody is happy to travel with you.
Friendly, considerate and very helpful from the ground handlers to the pilots … all great guys.
All in all I am very happy with your performance and the whole set up of Chathams. Please keep the good work up and send my greetings to everybody.
Very friendly greetings from Ha’apai
Boris | Sandy Beach Resort | Foa Island | Ha'apai / Kingdom of Tonga
I am pleased to advise that the feedback from my guests are very positive.
• Have rated service as very reliable 90%+
• Definitely stand out when compared to the previous domestic airlines
• Very professional and efficient staff
• Great customer service
• Aircraft conditions and safety standards are far better than the previous domestic airline
Overall we are satisfied with the service provided by Chathams Pacific and we look forward to maintaining this healthy business relationship.
Farid Mohammed | Head of Finance | Digicel Tonga Ltd | Nuku’alofa, Kingdom of Tonga
I wish to show my support for the work & service Chathams Pacific have been doing for the tourism industry for The Kingdom of Tonga over the past 3 years.
We have been working with Chathams Pacific for over 2 years and over this time I have not only found their staff very professional to deal with in business but our guests have enjoyed their standards and service.
From a wholesalers perspective the team at Chathams Pacific have listened to our needs with the introduction of their Kingdom Pass which has helped us package and sell the islands of The Kingdom of Tonga easier than ever.
We have always found the airline reliable, flexible and they have certainly filled a much needed gap.
I wish Chathams Pacific and its staff all the very best for the many years to come and look forward to working with them to grow our business to The Kingdom of Tonga.
Your feedback helps us create a better airline and provide a better service. To share your story - good or bad - please contact us . Thanks!
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