Please refer to your itinerary and our terms and conditions of travel to ensure that you have booked (or your agent has booked) the most appropriate fare for your needs.
How It Works:
Most bookings made are flexible fare classes (B & Y) fares allowing you to make updates to your bookings (for a fee).
If you are in any doubt about your travel then you should choose a Y fare which is also refundable.
Periodically Chathams Pacific offer discounted Q class fares to the market which are strictly "use it or lose it". It is vitally important that you understand that if you require changes to your booking then there must be at least 48 hours notice, an upgrade to a flexible fare applies as does a change fee. Refunds ARE NOT possible if you have purchased a Q fare.
Travel Insurance - don't forget that if circumstances change resulting in your being unable to travel then you should check your insurance policy to see if loss of airfares are covered.
Our airfares are quoted in Tongan pa'anga and are not expensive for this type of operation.
Chathams Pacific operates turbo propeller aircraft which have a higher cost per seat than large jet aircraft. The cost of fuel and the maintenance of aircraft in Tonga is a lot more expensive than it is in New Zealand and Australia due to Tonga being geographically isolated.
It is essential that we cover our fare costs in order to provide a safe and reliable ongoing air service in Tonga and continue to provide the same world-class standard of operation that Air Chathams have provided within New Zealand for well over 25 years.
Yes, generally you will be able to carry your excess baggage subject to the following:
All excess baggage is carried on a space available basis
Over-sized items such as surf boards may not be able to be carried on the smaller aircraft (there is another FAQ dealing with oversized items)
You should make prior arrangements to carry large or heavy items.
Excess baggage rates apply
Even though you may pay the excess baggage charge it does not guarantee the excess will travel on the same flight as you. All aircraft have payload restrictions and the carriage of excess baggage will be determined 15 minutes prior to departure. We will advise you prior to departure if we are unable to carry your excess on your flight. Should it not be able to travel it will go on the next flight that has space available.
If you need your excess baggage carried on a guaranteed basis please contact us at the time of booking. We will look at your specific needs and recommend options and costs.
It is required for safety and legal reasons that we know how many passengers are travelling on each flight and each passengers details.
Our aircraft types have regulated limitations on the number of infants carried on one flight and booking infants ensures we do not exceed these limits. Infants that are not booked on flights will not be accepted for travel.
No. Only one infant can travel free of charge with each adult.
If you are travelling with two infants and the second is large enough to be seated and strapped in you may purchase a childs seat for the second one. If the second infant is not large enough to safely be strapped in to a seat then you must provide a car seat to be strapped in the seat for the infant to travel in.
Chathams Pacific do understand that, periodically, people need to make changes to their itinerary. To this end, Chathams Pacific's change fees are modest compared to many other airlines and they also offer a simplified airfare structure.
Please read the terms and conditions of your booking to ensure that you have (or your agent has) booked the appropriate fare class to suit your needs.
Important Note To Travellers:
Not all fare classes are flexible and some cheaper fares are "use it or lose it"
If you need to make changes to your booking, change fees apply as do time limits on how close to the date of travel
Only the Y (flexi class) is refundable
It is recommended that you carry adequate travel insurance to cover your needs.
Many travellers choose to travel the same day as their international connection however please note:
Tonga is a very small Kingdom with limited flight schedules
Tonga does not allow flights on a Sunday
Every airline in the world suffers aviation disruptions and every one of them does its utmost to minimise the consequences. That said - If there is a disrupt eg. for weather - then you may well miss any international connection.
Chathams Pacific are NOT RESPONSIBLE should you miss an international connection due to a disruption.
We recommend that you carry adequate travel insurance and ensure that you understand the risk and consequences to you personally should a disrupt mean you are unable to meet your outbound flight.
Tourism in Tongatapu is vibrant with many attractions - if missing your outbound flight were to cause you massive upset then please stay over rather than take the risk of missing your flight.
Chathams Pacific operate a generous 20 Kilograms of checked baggage and 7 Kilograms carry-on allowance. This is very standard for the majority of airlines operating within the South Pacific and higher than some.
Internationally it is becoming more common for airlines to charge passengers extra to have a checked baggage allowance and this is not something which Chatham's Pacific does.
Please see our excess baggage allowances and questions if you have any concerns. Our excess baggage rates are lower than those charged by the International Carriers.
Due to the high atmospheric temperatures within Tonga, it is not uncommon for an aircraft to be restricted in how much payload it can carry. The reason for these performance restrictions is to ensure the aircraft is operated safely.
Children must be at least five years old to travel by themselves on Chathams Pacific flights.
When children are travelling by themselves they will be classed as 'unaccompanied minors' and you will be required to fill in forms at check in. Someone must be there to meet them at the other end and sign for them.
Children under the age of 5 can not travel without an adult.