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Frequently Asked Questions
Answers To Your Frequently Asked Questions
Please click on the question to see the answer.
Q: How do Chatham Pacific's FareGo Fares work?
Chatham Pacific has a range of fare classes available on every flight. Fares are available right up to the day of travel on a first come/first served basis and you will always be offered the range of fares that are available at the time of enquiry. All fares are subject to availability and special conditions may apply.
Overview Of FareGo Fares
Q: Do I need a ticket?
With Chatham Pacific there are no tickets to collect or present. Simply check-in with your luggage and state your name. A Travel Confirmation is available once you confirm your booking. When booking your travel on the Chatham Pacific website, this confirmation is emailed to you. Personal identification may be requested at the airport.
Q: How do I pay for travel?
The easiest way to pay for your travel is by credit or debit card on the Chatham Pacific website. At Chatham Pacific check-in counters and at preferred Travel Agents, you may also pay with cash, cheque and in most cases EFTPOS. You may also purchase your ticket through the Chatham Pacific Customer Call Centre on +676 28 000 using credit card. Alternatively, you can set up a FlexiFlyer account with Chatham Pacific and take advantage of the many amazing benefits of being a FlexiFlyer member. Your travel is prepaid and in addition to a range of other benefits, you are
a capped fare price! Click below for more details about FlexiFlyer.
Full details on FlexiFlyer
Q: When does a service fee apply?
A Service Fee applies to travel that is booked through the Chatham Pacific Customer Call Centre on +676 28 000. Once a reservation is confirmed, the service fee is non-refundable. This service fee does not apply when booking via the Chatham Pacific website.
Q: Can I hold a reservation to be confirmed?
In certain circumstances we may be able to hold a flight reservation. This can be done by calling the Chatham Pacific Customer Call Centre on +676 28 000.
Q: Can I book the day that I wish to travel online?
Online bookings can be made up to 45 minutes before the scheduled departure time, however you can book up to 30 minutes prior to the scheduled check-in time by calling the Chatham Pacific Customer Call Centre on +676 28 000. You may also be able to get on a flight by enquiring at the Chatham Pacific Check-In or service counter at the airport.
Q: What type of aircaft will I be flying in?
Included in Chatham Pacific's fleet are 29-seat British Aerospace Jetstream 41s, 19-seat Fairchild Metroliners and 18-seat Jetstream 31s (and 32s). These aircraft offer modern, spacious, pressurised cabins, most with stand-up headroom, comfortable leather seating and are all well suited to New Zealand requirements. Chatham Pacific flight attendants will ensure that you travel in comfort. Please note that Jetstream 31/32 and Metroliner services do not offer flight attendant service. Click below for more details on our fleet and in-flight amenities.
The Chatham Pacific fleet
Q: Where do I check-In?
Detailed information as to where to check-in at Chatham Pacific destination airports is available in our Travel Information section. Click below to read more.
Q: Can I view and change my booking online?
If you have an account or a saved My Account profile, then you may logon and view your reservations online. Unfortunately reservations cannot currently be changed or cancelled online however, this won't be too far away!
Q: If I change my booking, will it be the same price?
If you wish to change your flight, where the fare that you originally booked is not available, you may be required to pay an upgrade to the best available fare at the time of re-booking plus any other fee that applies. This is dependent on the fare type that you originally purchased.
Q: Can I transfer my ticket to someone else?
The name on a ticket may be changed by the person who made the booking, as they are the individual who has the contract with Chatham Pacific Airways. That individual may transfer a booked seat to another passenger provided the fare type paid for the seat is GoSure fare level or above. In addition, changes must be made within the time limits set in rules governing these fare types.
Q: Can I get a refund if I cannot fly for some reason?
EasyGo and higher fare class fares may be refunded provided at least 30 minutes notice before the scheduled departure is given to Chatham Pacific. JustGo fares are non-refundable. Payment of the GoSure protection fee at the time of booking or otherwise later payment of $50 change fee per passenger/one-way journey, allows the passenger's travel arrangement to be amended. Service fees may be required to avail unused credit in up to six months from the original booking date. Refer to the full terms and conditions for fare rules.
Q: What if I have excess baggage?
Each fare paying passenger has an allowance of two bags with a combined weight up to 20kg. Carriage of excess baggage is not guaranteed. If, due to aircraft space or weight restrictions, it cannot be carried on the same flight as the passenger is travelling, we will place it on the next possible flight. Excess baggage may incur a charge of $5/kg.
Q: Can I take my infant's stroller?
Adults travelling with infants are allowed to travel with a collapsible stroller, pushchair, carrycot or car seat.
Q: Can I transport my bicycle or surfboard with me?
Bicycles and surfboards can be carried on Metroliners and certain Jetstream aircraft for a $20 charge, subject to space availability. As with excess baggage, we cannot guarantee carriage on the same flight. Please check with the Chatham Pacific Customer Call Centre on +676 28 000 in advance of your flight for details.
Q: What is FlexiFlyer?
FlexiFlyer is an Chatham Pacific pre-payment account that offers you flexibility, great savings, and amazing benefits. It ensures you can access the best available fare but you also have the security of a capped fare level.
Full details on FlexiFlyer
Q: Does Chatham Pacific have group travel options?
Yes, for groups of 8 or more people we can make special arrangements for you utilising either our scheduled or charter services depending on your specific group requirements - often at significant savings to you. Please call +676 28 000 to discuss group travel options with an Chatham Pacific Sales Consultant.
Q: Can I fly with an infant with Chatham Pacific?
Yes, infants aged 7 days to 23 months inclusive may travel free of charge with Chatham Pacific when travelling with an adult and providing they do not occupy a seat. If a seat is required for the infant, Child fares will apply. Under all circumstances, infants must be older than 7 days to travel with Chatham Pacific.
Q: Does Chatham Pacific have children's fares?
Child fares are available to all passengers aged 2 to 11 years inclusive, travelling with an adult (16 years or older), and are offered across all fare classes. Should you require a seat for an infant aged 7 days to 23 months inclusive, then a Child fare will be applicable.
Q: How can I send my child unaccompanied on an Chatham Pacific flight?
Children between 5 years and 11 years inclusive may fly unaccompanied, however whilst Chatham Pacific will take every care, we cannot take responsibility for them while travelling. Parents/guardians are required to complete and sign an Unaccompanied Minors form prior to the childs travel. Please discuss your requirements with the Chatham Pacific Customer Call Centre on +676 28 000. Photo identification must be presented to Chatham Pacific staff by adults collecting unaccompanied children.
Q: Can I fly animals with Chatham Pacific?
Yes, subject to space availability. Like excess baggage, we cannot guarantee carriage on the same flight as the passenger. Please check with the Chatham Pacific Customer Call Centre on +676 28 000.
Q: Can I speak to Chatham Pacific if I am calling from outside of Tonga?
If you are calling from outside Tonga please call +676 23 162. You will need to meet the cost of the international call. If you are calling within Tonga, please use the Chatham Pacific Customer Call Centre on +676 28 000.
Q: Will my credit/debit card details be secure?
Chatham Pacific is committed to providing you with the safest and most secure booking system available. All information entered by you is via an 128bit Secure Sockets Layer (SSL) connection that encrypts the information that you enter. This technology is designed to prevent any unauthorised viewing and downloading of your personal information.
Q: What about privacy?
All information that you enter is private and thus will be treated as such by Chatham Pacific. This information will not be given to any 3rd party without your consent.
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