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Frequently Asked Questions
Answers To Your Frequently Asked Questions
Please click on the question to see the answer.
Chatham Pacific has a range of fare classes available on every flight. Fares are available right up to the day of travel on a first come/first served basis and you will always be offered the range of fares that are available at the time of enquiry. All fares are subject to availability and special conditions may apply.
Overview Of FareGo Fares
With Chatham Pacific there are no tickets to collect or
present. Simply check-in with your luggage and state your name. A Travel
Confirmation is available once you confirm your booking. When booking your
travel on the Chatham Pacific website, this confirmation is emailed to you.
Personal identification may be requested at the airport.
The easiest way to pay for your travel is by credit or debit
card on the Chatham Pacific website. At Chatham Pacific check-in counters and at
preferred Travel Agents, you may also pay with cash, cheque and in most cases
EFTPOS. You may also purchase your ticket through the Chatham Pacific Customer
Call Centre on +676 28 000 using credit card. Alternatively, you can set up a
FlexiFlyer account with Chatham Pacific and take advantage of the many amazing
benefits of being a FlexiFlyer member. Your travel is prepaid and in addition
to a range of other benefits, you are guaranteed a capped fare price!
Click below for more details about FlexiFlyer.
Full details
on FlexiFlyer
A Service Fee applies to travel that is booked through the
Chatham Pacific Customer Call Centre on +676 28 000. Once a reservation is
confirmed, the service fee is non-refundable. This service fee does not apply
when booking via the Chatham Pacific website.
In certain circumstances we may be able to hold a flight
reservation. This can be done by calling the Chatham Pacific Customer Call Centre
on +676 28 000.
Online bookings can be made up to 45 minutes before the
scheduled departure time, however you can book up to 30 minutes prior to the
scheduled check-in time by calling the Chatham Pacific Customer Call Centre on
+676 28 000. You may also be able to get on a flight by enquiring at the Chatham Pacific Check-In or service counter at the airport.
Included in Chatham Pacific's fleet are 29-seat British
Aerospace Jetstream 41s, 19-seat Fairchild Metroliners and 18-seat Jetstream 31s
(and 32s). These aircraft offer modern, spacious, pressurised cabins, most with
stand-up headroom, comfortable leather seating and are all well suited to New
Zealand requirements. Chatham Pacific flight attendants will ensure that you
travel in comfort. Please note that Jetstream 31/32 and Metroliner services do
not offer flight attendant service. Click below for more details on our
fleet and in-flight amenities.
The Chatham Pacific fleet
Detailed information as to where to check-in at Chatham Pacific
destination airports is available in our Travel Information section. Click
below to read more.
Check-In Guide
If you have an account or a saved My Account profile, then you may logon and view your reservations online.
Unfortunately reservations cannot currently be changed or cancelled online however, this won't be too far away!
If you wish to change your flight, where the fare that you
originally booked is not available, you may be required to pay an upgrade to the
best available fare at the time of re-booking plus any other fee that applies. This is dependent on the fare type that you originally purchased.
The name on a ticket may be changed by the person who made the
booking, as they are the individual who has the contract with Chatham Pacific
Airways. That individual may transfer a booked seat to another passenger
provided the fare type paid for the seat is GoSure fare level or above. In
addition, changes must be made within the time limits set in rules governing
these fare types.
EasyGo and higher fare class fares may be refunded provided at
least 30 minutes notice before the scheduled departure is given to Chatham Pacific. JustGo fares are non-refundable. Payment of the GoSure
protection fee at the time of booking or otherwise later payment of $50 change
fee per passenger/one-way journey, allows the passenger's travel arrangement to
be amended. Service fees may be required to avail unused credit in up to six
months from the original booking date. Refer to the full terms and conditions
for fare rules.
Each fare paying passenger has an allowance of two bags with a
combined weight up to 20kg. Carriage of excess baggage is not guaranteed. If,
due to aircraft space or weight restrictions, it cannot be carried on the same
flight as the passenger is travelling, we will place it on the next
possible flight. Excess baggage may incur a charge of $5/kg.
Adults travelling with infants are allowed to travel with a
collapsible stroller, pushchair, carrycot or car seat.
Bicycles and surfboards can be carried on Metroliners and
certain Jetstream aircraft for a $20 charge, subject to space availability. As
with excess baggage, we cannot guarantee carriage on the same flight. Please
check with the Chatham Pacific Customer Call Centre on +676 28 000
in advance of your flight for details.
FlexiFlyer is an Chatham Pacific pre-payment account that
offers you flexibility, great savings, and amazing benefits. It ensures you can
access the best available fare but you also have the security of a capped fare
level.
Full details on FlexiFlyer
Yes, for groups of 8 or more people we can make special
arrangements for you utilising either our scheduled or charter services
depending on your specific group requirements - often at significant savings to
you. Please call +676 28 000 to discuss group travel options with
an Chatham Pacific Sales Consultant.
Yes, infants aged 7 days to 23 months inclusive may travel
free of charge with Chatham Pacific when travelling with an adult and providing
they do not occupy a seat. If a seat is required for the infant, Child fares
will apply. Under all circumstances, infants must be older than 7 days to travel
with Chatham Pacific.
Child fares are available to all passengers aged 2 to 11 years
inclusive, travelling with an adult (16 years or older), and are offered across
all fare classes. Should you require a seat for an infant aged 7 days to 23
months inclusive, then a Child fare will be applicable.
Children between 5 years and 11 years inclusive may fly
unaccompanied, however whilst Chatham Pacific will take every care, we cannot
take responsibility for them while travelling. Parents/guardians are required to
complete and sign an Unaccompanied Minors form prior to the childs travel.
Please discuss your requirements with the Chatham Pacific Customer Call Centre on
+676 28 000. Photo identification must be presented to Chatham Pacific staff by adults collecting unaccompanied children.
Yes, subject to space availability. Like excess baggage, we
cannot guarantee carriage on the same flight as the passenger. Please check
with the Chatham Pacific Customer Call Centre on +676 28 000.
If you are calling from outside Tonga please call +676 23 162. You will need to meet the cost of the international call. If you are
calling within Tonga, please use the Chatham Pacific Customer Call Centre
on +676 28 000.
Chatham Pacific is committed to providing you with the safest
and most secure booking system available. All information entered by you is via
an 128bit Secure Sockets Layer (SSL) connection that encrypts the information
that you enter. This technology is designed to prevent any unauthorised viewing
and downloading of your personal information.
All information that you enter is private and thus will be
treated as such by Chatham Pacific. This information will not be given to any 3rd
party without your consent.
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